Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media by Dan Gingiss
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Marketing Multiplied: A Real-World Guide To Channel Marketing For Beginners, Practitioners, And Executives by Peter Thomas and Mike Moore.
Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers by Jeanne Bliss
Brand Now: How to Stand Out in a Crowded, Distracted World by Nick Westergaard